Returns are welcome up to 30 days from the date of delivery
Frames must be in unused condition with all accessories and original packaging.
EyeDictive will not cover the cost of return shipping, except for damaged or defective frames.
Original shipping charges (outbound shipping) are non-refundable, unless the return is due to our error (damaged or defective items).
For items that are damaged or defective you will be offered a choice of a refund or replacement, provided the item is in stock.
To be eligible for a refund or replacement on damaged or defective items, the item must be returned to us. Claims for damaged merchandise without a return will not be honored.
Returns are processed within 7-10 business days of receiving the returned item.
We do not offer exchanges or credit for different models.
